Using Verbal and Nonverbal Communication
Communicating with your customers effectively is essential for the best customer service experience. Customers seeking help or some clarification with your products or services will have a smooth time when you communicate effectively to them. The two popular types of communication, you can try out as you discharge customer service include verbal and nonverbal communication. The two are further categorized into vocal and non-vocal.
Verbal Communication Verbal communication mostly involves the use of words to pass a message. You need to understand your clients better to know how best you can utilize the different types of verbal communication to boost customer experience. Always be prepared to listen to, understand the right approach to take.
Being objective and avoiding different forms of distraction is also vital in passing a specific message effectively through verbal communication. Always be prepared to adjust to new methods of communicating verbally to offer the best customer service experience. How about you read the book ‘The Golden Keys for Outstanding Customer Service Experience’ by Teddy Kelemwork for more on how to use verbal communication for customer experience
Nonverbal communication is a form of relaying messages or different signals without verbal communication. Examples include facial expression, body language, and tone of voice, eye contact, speech rate, and gestures. You should understand your customer better to know the right forms of nonverbal communication to use during a specific period.
“To improve customer experience, move from touch points to journey. Observe, Shape, and Perform.”
-McKinsey & Company
Customer Experience: New Capabilities, New
Audiences, New Opportunities (2017)
Your Body Determines The Quality of Customer Support One of the things that determine the quality of customer service you offer is how well you communicate with them. You should always ensure everything is done effectively. Nonverbal communication or body language is one of the best options you have when it comes to relaying messages to different customers. It is all about sending messages without using words: written or spoken. Examples of nonverbal ways of communicating include gestures, facial expressions, eye contact, and posture.
As much as you may have a natural body language, you should train yourself to adapt to a posture that will bring a positive feeling and offer the best customer experience. You should understand your customer or their mood better to know the right type of body language you can adapt to during a specific period. Combining your verbal and body language can work perfectly. You can use this to offer the much-needed assurance to clients.
All your attention should be to the specific client when communicating with them. Do it in a manner that will leave them more comfortable. Avoid unnecessary movements when speaking to a customer, as this explains how restless you are.
Your customer might feel uncomfortable as a result. Stick to an open body posture because it makes your client feel confident. It also brings about that feeling of trust and honesty. A beautiful smile with positive facial expressions will simplify everything. How about you use the right body language when attending to your clients for the best customer service experience.
Each combination of your body's movements— like a slight shift in posture, gestures of your hand, the expressions on your face, provides signals to others. However, these cues may be elusive or obvious, and they can even be contradictory. For instance, a person might say one thing while his body language conveys a different message entirely. Nonverbal communication is intuitive and often not easy to fake.
Lower your own stress levels to have a smooth time communicating with your customer through different nonverbal options. Everything will turn out naturally if you stick to this. You will offer the best service for a quality customer experience if you utilize different verbal and nonverbal means of communicating effectively.
How to Take Control of Your OWN Happiness. Before you smile for others, smile to yourself. A happy you is the beginning of happiness.
How to Take Control of Your OWN Happiness
Have you ever seen a passenger blamed for a car accident? Obviously, it’s a No! Because it’s a driver who has the responsibility to drive the car. And therefore, whatever speed, route, and designation are, it totally depends on the driver, not on the passenger.
No matter what the car condition is, try every inch to make it once you hold steering. And the same is with the happiness of your own self. No matter the circumstance, you are a driver of your own happiness and should learn to control it without any feeble excuses. Here we will be sharing some incredible life-changing tips to control your own happiness.
“Before you smile for others, smile to yourself. A happy you is the beginning of happiness.”
Be the first to admire yourself. Never overlook yourself. A building without a pillar is weak. Similarly, if you are willing to spread happiness around you, excluding yourself, it will not last long.
Praise yourself for your strength, for a person how you are because you are the only one who strives for your own self than anyone else. Your inner happiness will automatically be contagious to your environment.
Ever heard a bunch of rich teens snatching money of smith? Rich and stealing!
It happens when you fail to understand the difference between enjoyment and happiness.
Don't wait for someone else to start. Try to be the first person to pass an unconditional, genuine smile on you. Smile to yourself when you first look at yourself in the mirror with all your messy hair and baggy eyes. It's a real you who is still with you in your unappealing condition. This real, you know you deep down inside all your struggle, battles, and wishes, bad and good times. It is with you at a time when you don't mask your feeling for any reason. Hence, love yourself to be what you are.
Once an inner self starts admiring you, your happiness will overflow. The flood of your happiness will surely be contagious enough to affect your surroundings. And once you become the source of other's happiness, your happiness multiplies in recognizable ways.
Teddy Kelemwork Releases Eye-Opening new Book “The Golden Keys: For Outstanding Customer Experience”
Building a business that performs at its best requires that customers are treated in an exceptional way. Professional leader and Motivational Expert Teddy Kelemwork reveals the secrets to achieving this goal in his new book.
August 10, 2020
There’s no doubt among authorities in the area that when they consider the things that help a business thrive, what kind of customer experience they deliver is very high up the list. That said, it seems many companies fall short in this area, ignoring the issue or applying strategies that are outdated and not optimally effective. Fortunately, help has arrived. In exciting news, deeply experienced Professional Development expert and author Teddy Kelemwork recently announced the release of his new book that tackles this issue head on, “The Golden Keys: For Outstanding Customer Experience”. The new book offers comprehensive insights on the golden rules for providing an outstanding customer service experience to customers developed and refined by Kelemwork over his own remarkable history in management.
“A brand is known by its people,” commented the clearly passionate author. “If an organization neglects to set standards in this area and make sure its people are well-trained in delivering a superior customer experience, it can become a very big negative. My new book outlines how customer experience can be maximized.”
Some highlights of the topics “The Golden Keys” touch on include: learning how to best use the human voice to make customers comfortable; the importance of understanding customer needs and expectations; why the spirit of tolerance and servitude are vital for success; the role management should play in making sure the customer experience is outstanding; and much, much more.
Kelemwork also provides a look at customer case studies to help reinforce the guidelines he recommends, which are quite revealing.
The new book is available in both paperback and Kindle editions at Amazon.com.
For more information be sure to visit http://www.motivationaltoday.com.
About Teddy Kelemwork
Teddy Kelemwork is a highly experienced professional with a formidable track record across diverse sectors. He engages in a rigorous professional development, accruing an array of qualifications; From an MA in Theology to a Certificate in Corporate Management, International Organization Management, Counseling, Training and Human Resource Development, Leaders of Learning and Policy in U.S. Education from HarvardX University Furthermore, over 20 additional Certificates from various sectors.
Teddy believes that the key to success is unleashing the power within people and organizations. As he has consistently stated, “If it’s not in you it won’t come out of your” He developed MotivationalToday.com to unleash the capability within each individual, groups, and organizations.