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A comprehensive insight into the golden rules for providing outstanding customer service experience to customers who know the brand of its people. Besides providing case study oriented, excellent customer service guidelines on different aspects, it also mentions the utility of the human voice as an important tool, and the significance of taking care of it for its varied uses while dealing with the customer. A good read for knowing about excellent customer service experience packed neatly and precisely in a bundle. Heeding the wisdom of proverbs- Life and death are in the power of the tongue, it would be absolutely correct to say that, the life and death of an organization depend greatly upon the quality of service delivered to its customers. |