Keeping Customers for Life
Keeping Customers for Life, based on the best-selling AMACOM book of the same name, will set you on the path to 100% customer satisfaction and become your "bible" for achieving service excellence.
Learn how to:
Understand strategies for improving overall customer satisfaction and the process for resolving customer complaints and problems.
Credits: CEU 1 CPE 19
Managing the Customer Satisfaction Process
Managing the Customer Satisfaction Process presents an organized, systematic method of identifying, measuring, managing, and monitoring customer requirements and satisfaction to improve profits and beat the competition. It equips you with the tools you need to carry out the improvement process in your company.
Learn methods for identifying, measuring, and managing customers’ needs to improve satisfaction and profitability.
Learn how to:
How to Be a Great Call Center Representative
Give your front-line call center staff the training they need!
Today's technology-driven call centers are one of the fastest growing business sectors in the world. With over 3 million agents in the U.S. alone, this workforce is growing at unprecedented levels, driving the need for increased competence and specific skill levels beyond those provided by standard customer service training.
Since call centers increasingly are a company's first line of contact with current and future customers, training call center staff can have an enormous impact on customers' loyalty and satisfaction. This course has been designed specifically to help front line employees in call center customer service or sales to recognize the scope of the job and develop the skills necessary to create customer satisfaction.
To train frontline employees in call center customer service or sales to recognize the scope of the job and develop the skills necessary to create customer satisfaction.Credits: CEU 2 CPE